The challenges posed by the internal and external organizational environment .in modern companies are relatively more complex than what they used to be a few years ago. The average administrative and support personnel will have to cope with multi-dimensional variables emanating from people, objectives, culture, structure as well as the resources of the organization. The fact that each of these variables are in themselves dynamic in nature further extends the complexities they have to grapple with.
Effectively managing these variables by administrative and support personnel obviously requires the possession of composite skills in Human Relations, Organizational Structures, Leadership, Communication and Organizational Politics.
•Basic Concepts and Components of Organization
•Organizational Structure, Hierarchy and Relationships
•Principles of Effective Delegation
•Conflict Resolution and Management
•Understanding and Managing your Boss
•Organizational Communication Skills
•Developing and Writing Effective Business Letters
•Understanding and Managing Organizational Power and Politics
•Case Analysis, and Modeling,
For Whom: Human Resources and Administrative Personnel; Senior Managers, Middle Managers
EFFECTIVE ADMINISTRATIVE MANAGEMENT SKILLS